At LifestyleX, we value your satisfaction. If you're not completely happy with your purchase, we offer a clear and fair refund policy in line with UK consumer protection regulations.
Eligibility for a Refund
You may request a refund if:
The item is returned within 14 calendar days from the date of delivery
The item is unused, unworn, and in its original packaging, with all tags and labels attached
Proof of purchase (such as your order number or receipt) is provided
Change of Mind
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it.
To exercise this right:
Email us at sales@lifestylex.co.uk within 14 days of receiving your item
Return the item to us within 14 days of notifying us of the cancellation
Once we receive and inspect the returned item, we will process your refund
Please note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Items Not Eligible for Refund
We are unable to offer refunds on the following items unless they are faulty:
Opened or used beauty, skincare, or grooming products
Earrings or other pierced jewellery
Underwear, lingerie, or swimwear where hygiene seals have been broken
Personalised or custom-made items
Gift cards, digital downloads, or perishable goods
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item:
Contact us at sales@lifestylex.co.uk within 48 hours of delivery
Include your order number and photographs of the issue
We will arrange a return at no cost to you and offer either a full refund or a replacement
Refund Processing
Refunds will be issued to the original payment method
You will receive confirmation once your refund has been processed
Please allow up to 7 working days for the funds to appear in your account, depending on your payment provider
Return Address
Returns should only be sent after contacting our team and receiving confirmation. The return address will be provided at that time.
Contact Us
If you have any questions or need assistance with your return:
Email: sales@lifestylex.co.uk Phone: +44 7446 119460 Business Address: 128 City Road, London, EC1V 2NX, United Kingdom
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